Job Description
Salary range: $95,000.00 - $132,000.00 Relocation: Partial Must haves: 2 years minimum work experience with Epic build
An Epic certification, preferably in ClinDoc, however we could consider others. We need experience in ClinDoc at least along with an Epic certification
Experience in project ownership of Epic Applications work. Would love experience from a similar large healthcare org if possible
Job Description Summary: The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above.
The Epic Application Analyst is responsible for supporting and optimizing Epic applications to enhance clinical workflows and operational efficiency. This role includes analyzing user needs, configuring and maintaining system functionality, managing support tickets, and participating in system upgrades, testing, and implementations. The analyst partners closely with clinical and operational teams, including nursing, mother-baby, and rehab, to troubleshoot issues, improve documentation processes, and ensure effective system use. This position requires strong problem-solving skills, the ability to manage competing priorities in a high-volume environment, and a commitment to providing excellent customer support, including participation in a rotating on-call schedule.
Desired Skillset: Epic Clinical Documentation certification preferred
Rehab and Stork certifications preferred
Epic build, testing, and optimization experience
Strong ticket queue and upgrade support skills
Critical thinking and problem-solving ability
Excellent communication and customer support skills
Strong time management in high-volume environments
Ability to support rotating 24/7 on-call coverage
Minimum Qualifications Education: Associates degree, preferred
Licenses/Certifications: Epic Certification required
Experience / Knowledge / Skills: Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Previous Epic or other Health Information Systems experience desired
Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
Good analytical skills and technical aptitude
Good planning and organizational skills
Good communication, collaboration and customer service skills
Principal Accountabilities Analysis/Design
Translates customer requests into Epic and other software application solution specifications.
Applications Development
Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems
Technical Administration
Maintains detailed technical knowledge of assigned applications.
Application Support
Assists customers with optimizing their use of Epic applications.
Participates in after-hours application support via rotating on call schedule.
Project Planning
With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task
Problem Solving
Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
Develops options and recommendations.
Customer Service
Provides training, support, and problem resolution to customers.
Communications
Thinks, plans, leads and acts appropriately in tactical settings.
Demonstrates strong communication and interpersonal relationship skills.
Job Tags
Work experience placement, Relocation